Política de devoluciones

We understand that not all purchases are perfect. While we strive for excellence, sometimes things don’t arrive as expected. To accommodate, we offer a 30-day return policy.

Unopened Items
Unopened and unused items can be returned within 30 days unless otherwise stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items
Opened items are not eligible for returns. This includes:

• Items that have been opened or removed from the packaging.
• Items that have visible indications that the package has been opened.
• Opened cases that are no longer factory sealed.

Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part, depending on the issue) if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you email a picture of your broken or defective item to help us determine the issue and if a replacement part would be helpful.

The following issues do not qualify as defective:

• Minor cosmetic paint issues.
• Package condition.

How to Return an Item
Please contact Customer Service to receive authorization for your return. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service can be reached by:

Email: support@yyblocks.com

Return Shipping
If the return is due to our error or a damaged or defective product, we will issue store credit for the reasonable cost of shipping the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying the actual shipping fees.

If the return is for any other reason, we will not pay for the return shipping fees, and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

How to Prepare Your Item for Return Shipping
Please pack the item in an appropriately sized shipping box and use bubble wrap or other filler to adequately protect the item. Please do not place the shipping label directly on the item to return it, as this may result in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging, your refund will be less.

Refunds
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.

You can view your account to check the refund status. Once we issue your refund, there may be a delay for these funds to show in your account:

• Credit Cards: Typically 3-5 business days.
• PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
• Store credit: Available immediately.

Refused and Undeliverable Shipments
A refused shipment will be treated as a return, and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as an incorrect address or not being home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.

Restocking Fees
We typically do not assess restocking fees but reserve the right to do so in some situations:

• Returned shipment contains missing, damaged, or opened items.
• Merchandise inspected by Customs.
• The return was received after the 30-day return window.

Our Customer Service team will contact you with any general concerns prior to issuing a refund.